Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at care@billietodd.com. Items sent back to us without first requesting a return will not be accepted. Full details are on our Returns & Exchanges page.
Returns within the United States
Returns within the domestic U.S. are free. If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package.
International returns
We do not provide return labels for international orders; customers are responsible for the cost of shipping goods back to us. Please use a tracked service, mark the package clearly as “RETURNED GOODS”, and include the DHL waybill number of your original shipment on the customs paperwork. Send international returns to:
Billie Todd
101 Middlesex Turnpike
Ste 6, #338
Burlington, MA 01803
United States
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
You can exchange an item for another item of the same value (for example, a different size or color), subject to stock availability. Contact us to start the exchange and tell us the item, color and size you’d like. To exchange for an item of a different value, please return the item for a refund and place a new order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 14 days. International refunds exclude the original delivery cost. Please remember it can take some time for your bank or credit card company to process and post the refund.